WASend's commitment to GDPR compliance, including detailed instructions on user data deletion for our WhatsApp API service.

Published on

Effective Date: March 27, 2025

At WASend, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This page outlines the steps for deleting your data from our WhatsApp API systems, in line with GDPR requirements and your right to erasure.

How to Request Data Deletion

To request deletion of your personal data from our WhatsApp API service, please email us at the following address:

Email: support@wasend.dev

Information to Include in Your Request

When submitting your data deletion request, ensure that the following details are provided to help us process it efficiently:

Subject Line: "GDPR Data Deletion Request"
Your Name: The full name you registered with WASend
Registered Email Address: The email associated with your WASend API account
Account Information: Your WASend account ID or API key identifier (if available)
Reason (Optional): You may include a reason for your request, though it is not required under GDPR

What Data Will Be Deleted

Upon processing your request, we will delete the following categories of personal data:

Account Information: Name, email address, contact details
API Usage Data: Request logs, usage patterns, and analytics data
Billing Information: Payment records and subscription details (subject to legal retention requirements)
Support Communications: Customer service interactions and support tickets
Technical Data: IP addresses, device information, and session data

What Happens Next?

Upon receiving your request, we will follow this GDPR-compliant procedure:

Acknowledge Receipt: You will receive an acknowledgment of your request within 24 hours
Identity Verification: We may contact you to verify your identity to ensure the protection of your data and prevent unauthorized requests
Data Assessment: We will identify all personal data associated with your account across our WhatsApp API systems
Data Deletion: Once verified, we will proceed with deleting your data. This process will typically be completed within 30 days as required by GDPR
Confirmation: After the data is deleted, you will receive a confirmation email detailing what data was removed

Important Information and Limitations

Permanent Action: Deleting your data is permanent and cannot be reversed. Ensure that you back up any important information before requesting data deletion
Service Impact: Deletion of your account data will permanently disable your access to WASend's WhatsApp API services
Legal Retention: Some data may be retained for legal, regulatory, or security purposes as permitted under GDPR (e.g., billing records for tax compliance)
Third-Party Data: We will also work to ensure deletion of your data from our authorized service providers and partners
WhatsApp/Meta Data: Data shared with WhatsApp/Meta for API functionality may be subject to their own retention policies

In addition to data deletion, you have the following rights under GDPR:

Right of Access: Request information about what personal data we hold
Right of Rectification: Request correction of inaccurate personal data
Right of Portability: Request transfer of your data to another service
Right to Object: Object to processing of your personal data
Right to Restrict Processing: Request limitation of data processing

Processing Timeline

We are committed to processing your data deletion request within the GDPR-required timeframe:

Acknowledgment: Within 24 hours
Completion: Within 30 days of receiving a valid request
Extension: In complex cases, we may extend this to 60 days with prior notification

Contact Us

For questions about our GDPR compliance, data privacy practices, or to exercise any of your rights, please contact us at:

Email: support@wasend.dev
Website: https://wasend.dev
Privacy Policy: https://wasend.dev/privacy-policy

Data Protection Officer

For specific GDPR-related inquiries, you may also contact our Data Protection Officer at:

Email: dpo@wasend.dev

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Frequently Asked Questions

Everything you need to know about WASend API and Bulk Messaging Platform.

What is WASend API?

WASend is a powerful WhatsApp API and bulk messaging tool that enables you to send and receive WhatsApp messages programmatically. It's designed for both developers who want to integrate WhatsApp into their applications and businesses who need to send bulk messages.

How do I integrate WASend API with my app?

You can integrate WASend API using simple HTTP requests or with our official SDKs. Check our documentation for step-by-step guides and code samples.

What features does WASend API support?

WASend API supports:

✅ Sending and receiving text messages
✅ Webhook support for real-time message delivery
✅ Simple authentication with API keys
✅ Real-time delivery status
✅ Bulk messaging capabilities
✅ Group contact management
✅ Multiple WhatsApp numbers
✅ Rich media support
✅ Personalized messages

How is WASend API priced?

WASend API offers transparent, affordable pricing with no per-message fees. You pay a flat monthly or yearly rate based on your usage tier. See our pricing page for details.

Is WASend API secure?

Yes. All data is encrypted in transit using HTTPS. We follow best practices for authentication and data privacy. You control your API keys and webhook endpoints.

Do you offer a free trial?

Yes! Every new account gets a 7-day free trial to test all features. No credit card required.

What kind of support is available?

We offer comprehensive API documentation and email support for all users. Our documentation includes detailed guides, code examples, and API references.

Who can use WASend API?

WASend API is perfect for developers and businesses who want to integrate WhatsApp messaging into their applications. It's ideal for notifications, alerts, and automated messaging.

Can I send bulk messages through the API?

Yes, our API supports bulk messaging through a simple endpoint. You can send messages to thousands of contacts at once using CSV imports or direct API calls. The API handles rate limiting and queuing automatically to ensure reliable delivery.

How does group contact management work?

Our API allows you to organize contacts into groups for targeted messaging. You can import contact lists via CSV and manage them through our API endpoints. This makes it easy to send messages to specific groups of contacts.

Can I use multiple WhatsApp numbers?

Yes, you can connect and manage multiple WhatsApp numbers through our API. This allows you to scale your messaging capabilities across different business lines or departments. Each number can be managed independently through the API.

What types of media can I send?

Our API supports sending various types of media including images, documents, and videos. You can attach files to your messages through simple API calls, and we support multiple file formats and sizes.

How do personalized messages work?

You can create dynamic templates with personalized fields in your messages. The API allows you to automatically insert contact details, custom variables, and dynamic content into your messages.

How fast is message delivery?

WASend API delivers messages in real-time using webhooks and optimized infrastructure for low latency.

What programming languages are supported?

We provide SDKs for popular languages including JavaScript, Python, PHP, Java, Go, Ruby, and more. You can also use our REST API with any programming language.

Still have questions? Contact our support team